AI customer support with a hard cap on your bill
Every plan carries a fixed monthly pool of AI answers — 1,000, 2,500 or 7,500. When the pool runs out, AI pauses and your team keeps replying. Top up in one click if you want more. Overage billing doesn't exist here.
No credit card required
Pick your pool. Cap your bill.
Each plan includes a fixed monthly pool of AI answers — 1,000, 2,500 or 7,500 — with unlimited teammates and every channel. The price on the card is the ceiling of your bill.
Running low mid-month? Top up in one click — you decide, never the meter.
Every plan starts with a 14-day free trial — no card up front, cancel whenever
Your whole support stack. Under one roof.
Most questions never reach your team
Sourced answers straight from your own docs; the instant confidence drops, a human gets the thread.
Every channel. One queue.
Your site, email, WhatsApp and Telegram feed a single queue with context built in.
Knowledge that answers back
The moment an article goes live, the AI starts citing it — in chat, in email, on your help center.
What's breaking, and why
Per-channel, per-topic, per-teammate numbers in real time — you catch a spike days before it becomes a bad week.
Reach out before they ask
One composer pushes announcements, banners and campaigns to every surface at once.
Try it on your own tickets.
Two free weeks. Everything unlocked. No card.
Your best agent, in every seat
A drafted reply, its source and a live translation land in the composer; sending is all that's left for your teammate.
One AI. Wired into everything.
Train one model on your docs and it turns up everywhere: replying to customers, condensing threads into summaries, keeping an eye on your metrics.
Inbox
Refund missing after a cancelled order
Resolved · AIKnowledge Base
Returns & refunds
Returns accepted within 45 days — the refund goes back to the original card.
Analytics
Campaigns
How likely are you to recommend us?
Copilot
Twice the volume. None of the hiring.
Eleven situations every support lead will recognize — replayed with a pooled AI on the front line instead of an overtime bill.
Where do I update our VAT number?
Sure — that takes under a minute:
- 1.Open Settings → Billing
- 2.Click Edit next to “Tax details”
- 3.Save — new invoices pick it up right away
AI Agent. Hand the repetitive half of the queue to AI
How-tos, account questions, password resets — the agent closes them start to finish, and it's real resolution, not keyword matching. What reaches your team is only what truly needs one of them, and every AI reply comes off a flat pool, not a per-ticket meter.
Hi! Can I add gift wrapping to my order?
OPayment bounced when switching cards
Assigned to NinaNeed the May receipt for our expenses
NWhen does the spring sale end?
OInbox. Every channel. One inbox. Nothing slips.
Live chat, Telegram, Instagram, email, WhatsApp, plus your mobile app: all of it funnels into a single queue, and every thread gets an owner. Nobody juggles tabs, nobody replies twice, nothing sits unseen.
My invoice download keeps failing — help?
I've regenerated the PDF for you — it's attached here and also waiting under Billing → Invoices. Sorry for the hiccup!
AI Agent. Full 24/7 coverage. Zero night shifts.
A 3am question gets a real answer whatever the timezone — no night shift required. Your team wakes up to closed threads, not a backlog of frustration, and the overnight replies cost the same flat pool as the daytime ones.
The refund for your April 2 order went out today — $57 lands back on your card within 2–4 business days, and a confirmation email follows the moment it clears.
Copilot. AI drafts. Your team sends.
Right inside the composer, Copilot assembles a reply from the customer's history and your docs, sources attached. A quick review, maybe one edit, then send — humans approve everything that goes out, and each draft draws on the same pooled quota as customer-facing replies.
Knowledge Base. Docs that actually deflect tickets
Gap mining ranks the unanswered questions generating the most tickets, so the next article you write is the one that actually shrinks the queue — not a guess. And the help center itself is one customers genuinely find answers in.
Pro plan since Nov 2025 · one late refund in April — resolved. Return window: 45 days.
Copilot. Day-one hires who sound like your seniors
Plan, past issues, product behavior — Copilot lays it all out with sources the moment a thread opens. A junior stops interrupting seniors for answers and starts resolving tickets in their first week.
Conversation volume
Last 14 daysAnalytics. Know why volume spiked — the same day
The moment volume jumps, you can name the release, channel or topic behind it — no custom report required. Come budget season, you bring deflection rates, CSAT and cost-per-conversation figures where others bring anecdotes.
Alert me when the parka is back?
Resolved by AINeed a copy of my January invoice
NInbox. Answer app users where they already are
One SDK drop gives iOS and Android native in-app chat, wired to the identical agent, inbox and history that power your other channels. Announcements and campaigns land directly on the phone — with a human never more than a tap out.
Messaging. Reach your customers every possible way
Emails, surveys, posts, in-app banners, announcements, cross-channel campaigns — the full outbound toolkit ships flat with your plan, no per-message tiers. Reach users before the question forms, not after the breakage.
How likely are you to recommend us?
Surveys. Catch unhappy customers before they churn
Each resolved conversation triggers its own CSAT or NPS survey — nobody has to beg through Typeform links. The moment a detractor appears you get flagged, early enough to save the account.
One wizard covers Zendesk, Intercom and FreshdeskHelpdesk migration. Leaving Zendesk, Freshdesk or Intercom? Everything comes with you.
Macros, workspace settings, help center, message history — the built-in wizard lifts them out of the old helpdesk and into ReplyPool. No zip archives: it all arrives live, searchable and usable on day one.
Go live in hours, not weeks
No code, three steps — and the first customer answer usually goes out the day you start.
Start fresh — or switch in a day
On Zendesk, Intercom or Freshdesk today? The importer brings tickets, macros and your help center across for you.
Connect channels and knowledge
Hook up chat, email, Telegram and WhatsApp, then feed ReplyPool your docs — everything gets read, indexed and cited.
Let it answer
From then on the front line belongs to the AI, with instant handover whenever a conversation needs a person.
Questions, answered.
Your customers won't wait.
Neither should you.
The whole platform, free for 14 days — and we'll migrate your data at no charge.