One agent. One pool. Every shopper answered

It reads your shipping terms, returns policy, and catalog, then works the queue around the clock. Each reply comes out of a fixed monthly pool — 1,000 on the $99 plan — so a busy week never surprises your bill. Humans step in only where they're truly needed.

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What your pool covers

10+
channels drawing on one pool — storefront widget, WhatsApp, Instagram DMs, and more
7+
source types teach it — shipping pages, size charts, Notion, Drive, your old helpdesk
Any
language a shopper writes in gets answered in kind — no translator on staff
24/7
coverage — order questions get closed at 3 a.m. without a night shift

A guessed answer costs twice. This one checks the policy first

A wrong reply burns one answer from your pool and leaves the shopper angrier than before. This agent quotes your store's own pages — or stays quiet and calls a person.

  • Looks up your returns policy, shipping matrix, and product pages before typing a word.
  • Unsure? It routes the thread to the right team instead of spending pool replies on guesses.
  • Lifts hard facts — delivery windows, fees, size charts — from your site and refuses to stray from them.
  • Understands the screenshots shoppers send: order confirmations, checkout errors, photos of a damaged parcel.
Point it at your own store first — watch how it answers before a single customer does.
Clip: the test playground — one reply, three cited sources, and the confidence score opened up for inspection

Your policies already exist — put them to work

Shipping terms, return rules, size guides, FAQ pages: connect them once and every pooled reply is built on them. Nothing gets retyped by hand.

Website crawler

Clip: paste a URL and watch the crawler read the page and file it as a source, re-crawl schedule included

Files

Drop in the PDFs and spreadsheets you already keep — price lists, size charts, supplier terms.

Notion

Your internal wiki feeds answers without ever going public.

Google Drive

Working docs and sheets stay the living source, not a stale copy.

Your existing helpdesk

Bring the help center you already built in Zendesk, Intercom, or Freshdesk.

Product facts, found for you

Delivery times, fees, and store policies lifted off your own pages into every reply.

Knowledge base articles

The minute an article goes live, the agent can quote it in a pooled reply.

Explore Knowledge Base

Make every pooled reply count

The agent never edits itself. You pin answers, set the rules, and test changes in private — so the pool is only spent on answers you'd sign.

Gaps become pinned answers

Every question it couldn't close is logged. Answer it once — the next shopper gets it instantly, and no pool goes to repeat confusion.

Clip: one click turns a logged knowledge gap into a pinned answer

Guidance rules

House rules for tone, clarifying questions, and when to call a human — always-on or keyword-triggered, per channel.

Custom answers

For questions with one right answer — "do you ship to Canada?" — pin your wording and it always wins.

Personality

Warm, brief, playful, formal — dial in the voice without writing a single prompt.

Flows

Step-by-step scripts that collect the order number and photos before a human ever opens the thread.

Shoppers ask everywhere. The pool pays once

The storefront widget, WhatsApp, Instagram, Telegram, Messenger, Discord, Slack, and your mobile app — even helpdesk queues in Zendesk, Intercom, and Freshdesk — all spend from a single quota. Same brain everywhere; manners tuned per channel.

Web widgetAnswers before they even scroll
ReplyPool Support
Typically replies in a few minutes
Do you offer refunds?
Yes — full refunds within 30 days, no questions asked.
Great, I bought it 12 days ago
You're within the window — refund started, money back in 3–5 business days.
Type your message…
WhatsAppReplies as fast as the customer types
ReplyPool Supportonline
Can I switch my plan to yearly?14:07
Done — you're on annual now. That saves you 17%, next invoice Aug 12.14:07
Will I get an invoice for accounting?14:08
Yes — sent to your billing email just now.14:08
Type a message
TelegramMini App or bot, same agent
ReplyPool Supportbot
Where's my order #4821?09:41
It shipped yesterday — DHL tracking 992-4417. Arriving Thursday.09:41
Can I change the delivery address?09:42
Sure — reply with the new address and I'll update it with DHL.09:42
Message

A script can't answer "where's my order?"

One knows your shipping matrix. The other knows the five buttons you gave it.

ReplyPool AI agentClassic chatbot
Learning your storeReads your policies, catalog, and help pagesEvery answer typed in by hand
At the edge of its knowledgeHands the thread to a human, context attachedLoops on "please contact support"
A shopper writes in ItalianDetects it and answers in ItalianOnly the languages you scripted
A month inSharper — gaps answered, best replies pinnedExactly as clueless as day one
Where it worksWidget, WhatsApp, Telegram, and 10+ channels on one poolThe widget, and only the widget

Store owners ask, we answer straight

How pools are spent, what happens at the ceiling, and how the agent learns your catalog.

Whatever you connect: a scheduled crawl of your website, uploaded files, Notion pages, Google Drive, the help center sitting in your current Zendesk, Intercom, or Freshdesk, or articles authored directly in ReplyPool. Each agent answers only from the sources you've attached to it — nothing else leaks in.
Unanswerable questions become handoffs: the thread goes to your team with context instead of getting a guess. An exhausted pool works the same way — the agent stands down, conversations flow to humans, and your bill stays exactly where it was. Buying more is always your call: a flat $49 adds 1,000 requests, or you simply wait for the monthly reset. Nothing is metered behind your back.
By construction: replies must be grounded in content retrieved from your own sources, and low-confidence answers are held back instead of sent. For questions with exactly one right answer you can pin canonical wording that always wins, and guidance rules fence off topics the AI must escalate rather than attempt.
No — there is exactly one pool. Widget, email, WhatsApp, and Telegram all draw from it, and copilot actions count against the same balance, one for one. A single number to watch, a single ceiling on spend.
The pool counts answers, not languages — a reply in French costs the same one request as a reply in English. Auto-translation spans 50+ languages, and on Growth and Business the AI composes replies natively in the customer's language.
Yes — open a private test chat and question it yourself. Adjust knowledge, personality, or rules and test again; go live only once you're satisfied with what it says.
No. Your sources and conversations exist to serve your own customers — they are never pooled across accounts or fed into model training for anyone else. The underlying language models run inference only, and every agent sees nothing beyond the sources you linked to it.

Cap the bill. Clear the queue.

Live in an afternoon. 14 days free, no credit card.

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Keep exploring

More of the ReplyPool platform

InboxWhere everything the AI didn't close lands — sorted, summarized, one queue for every channel.Learn moreKnowledge BaseA help center shoppers search for free — and the source your agent answers from.Learn more