A request is one customer question the AI resolves by itself. Copilot actions and customer-facing replies share a single pool, counted 1:1. Startup ships without Copilot, so there the pool goes entirely to customer replies.

No — overage billing doesn't exist at ReplyPool. AI answers stop at your quota instead of quietly running up a bill, so your plan's price is the ceiling. The only way to spend more is to explicitly buy a top-up or upgrade — a choice you make, never a charge that happens to you.

AI answers pause — nothing else changes. Your team keeps replying in the shared inbox, customers are never blocked, and you get an in-app alert well before the cap. Want the AI back before next month? Top up 1,000 answers in one click ($49) or just wait for the quota to renew.

Count the customer questions you get per month. Around 1,000 — Startup ($99). Around 2,500 — Growth ($219). Around 7,500 — Business ($499). In between? Start lower: you can top up mid-month or upgrade instantly, and your cap only moves when you move it.

Inbound conversations cost nothing extra: if the customer messaged you first, anything you send inside Meta's 24-hour window is free. Outbound is different — Meta bills its standard rate, and ReplyPool forwards that bill at 0% markup. Meta's price is the whole price.

There's no engineering project here: plug in your channels, point ReplyPool at your help articles, and answers start flowing — typically the same day you sign up. Migrating off Zendesk? We'll carry your data over for you.

Yes — moving up happens immediately, prorated to the days left in your cycle; moving down waits until your next billing period, so nothing you've paid for is cut short.

Pick a plan and keep going — nothing bills automatically at the trial's end. Your settings and data wait for you for 30 days.