The article that pays rent

A good article works two shifts. Shoppers find it themselves — costing you nothing — and the agent quotes it to close questions with a single pooled reply. One edit updates both.

Start 14-day trialBook a demo
Publish
Published
Edit

Change your delivery address

Order heading to the wrong place? Until the parcel leaves our warehouse you can point it at a new address yourself — the whole edit takes about a minute.

Steps

  1. 1. Open Orders → Recent and pick the order.
  2. 2. Click Edit shipping details.
  3. 3. Type the new address and double-check the postcode — edits lock once the parcel is scanned for dispatch.
  4. 4. Hit Confirm — the packing team sees the change instantly.

Tip: Ordering as a gift? Add the recipient's phone number too, so the courier calls them at the door instead of you.

Publish once. Save twice a day.

The mechanics, not the marketing.

100%
of your articles can feed the agent — public help pages and private runbooks alike
50+
languages from one click of AI translation
1 click
moves Zendesk, Intercom, Freshdesk, or Notion content over
Unlimited
nesting for categories — drag anything anywhere

Every answer you ever wrote, working again

Crawl the storefront, upload the PDFs, sync Notion and Drive, import the old help center. It all lands in one base the agent draws on — kept fresh without copy-paste.

Website crawler

The crawler at work: paste URLs, get sources — each one on its own re-crawl schedule

Files

Size charts and care guides in PDF, DOCX, or XLSX go straight in.

Notion

The team wiki syncs, and keeps syncing.

Google Drive

Sheets and docs stay live sources, not stale copies.

Your existing helpdesk

Zendesk, Intercom, or Freshdesk help centers come over in one pass.

Product facts, found for you

Shipping windows, fees, and policies lifted off your pages into answers.

Answers for your agent

Everything here doubles as fuel for pooled replies.

See it answer

Writers write. The tool keeps up

Slash commands, tables, code blocks, embeds — plus comments, live presence, version history, and an autosave every 3 seconds. Nobody loses a paragraph.

Familiar editing

Tables, task lists, embeds, code blocks — the shortcuts your team already uses.

Drag to arrange

Nest categories as deep as the catalog needs; drag to reorder.

Version history

Every change is a snapshot — roll any article back in a click.

Comments in place

Pin feedback to the exact sentence and resolve it right there.

Live presence

See who's inside the article — nobody overwrites anybody.

Autosave

Every 3 seconds, silently. Close the laptop mid-sentence.

An article nobody reads is an unspent asset

Connected articles answer shoppers through the agent, source cited. Private runbooks teach it without ever being published.

  • Link a base and every article in it becomes an answer the agent can give.
  • Internal docs — carrier quirks, refund thresholds — inform replies without going public.
  • Each AI reply names the exact article it leaned on.
  • Thumbs-downs and shaky answers surface as gaps on your dashboard.
  • A gap becomes a drafted article in one click.
The questions the agent misses today are next month's best articles — and next month's saved replies.
Support agentAnswers from your connected knowledge

Knowledge connected to this agent

Help Center48 articlesPublished
Internal runbooks12 articlesPrivate

The agent studies both libraries either way — the publish switch only decides which pages customers can open themselves.

A customer asks

Can I pause my subscription for a month?
Head to Settings → Subscription and hit Pause deliveries — pick how many weeks to skip. Billing stops until your next box ships. From: Pause or skip a delivery

Self-service that costs the pool nothing

Every shopper who finds the answer in your help center is a conversation that never starts. Host it on a domain you own, or take the free yourcompany.replypool.com address — search and navigation come built in.

  • Your own domain, or a ready subdomain at yourcompany.replypool.com — zero DNS.
  • Your logo, your favicon — and any article as the front page.
  • Shoppers get search, breadcrumbs, a table of contents, and prev/next.
  • Separate help centers per store, brand, or audience.
ReplyPool
EN

Getting started

Your first week with ReplyPool, from install to first resolved ticket.

4 pages

Account & billing

Invoices, seats and plan changes — the admin side of your workspace.

6 pages

Integrations

Plug ReplyPool into the rest of your stack in a few clicks.

5 pages

Notifications

Decide which events ping which teammate, and through which channel.

3 pages

API & webhooks

Wire up custom automations against the public API.

4 pages

Troubleshooting

Quick fixes for the hiccups we hear about most often.

3 pages

Change your delivery address
Invite your team
Connect your inbox
Powered by ReplyPool

Sell in 50+ languages. Write in one

One click translates an article — or the whole site. Readers switch language on the same page, so there's never a stray duplicate drifting out of date.

  • Pick a default, then add any of 50+ languages.
  • Translate one article or the entire site in a single pass.
  • The switcher swaps the same page — nothing ever forks.
  • Navigation and search stay in the reader's language.
Account & billingReset your password
English

Reset your password

Forgot your password, or just want to rotate it? You can reset it yourself in under a minute — no need to contact support.

  1. Open Settings → Security from the account menu.
  2. Click Reset password.
  3. Check your email for the secure reset link (it expires in 30 minutes).
  4. Choose a new password and Save.

Tip: Use a password manager to generate a strong, unique password.

Available in 7 languages
EnglishEN
DeutschDE
EspañolES
FrançaisFR
ItalianoIT
NederlandsNL
Bahasa IndonesiaID
One article, many tongues: picking another language re-renders this exact page in place instead of bouncing readers to a copy.

Bring the old help center whole

Zendesk, Intercom, Freshdesk, any hosted docs site, Notion, Drive, a site crawl, or plain files. Re-import whenever you like — updates land in place, nothing duplicates.

Help desks

Your hosted help center arrives as an editable tree you can resync anytime.

Notion

OAuth in, mirror the page tree, resync on demand.

Google Drive

Documents become editable pages, hierarchy intact.

Website and files

Crawl the docs site you have today, or upload files as pages.

Why keep docs that can't answer back?

Any docs tool hosts articles. The difference is what happens after publish: here, the article starts closing conversations on its own.

ReplyPool Knowledge BaseStandalone docs tool
Hosted help center in many languages
AI translation in one click
Articles answer shoppers through an AI agent
Gaps mined from real conversations
Zendesk, Notion, or site-crawl importCopy-paste, page by page
Comments, presence, and version historyUsually a paid tier

Blunt questions, blunt answers

How articles reach the agent, what survives a Zendesk import, how languages behave, and what's coming.

Immediately — publishing indexes the article for retrieval and attaches it to your agents in one motion. Unpublishing removes it just as instantly, so stale pages never linger in answers. There is no separate training or sync step to remember.
Yes. The migration wizard reads your Help Center, shows every article in every locale, and imports what you select as an editable knowledge base — translations preserved per page. Re-running the import updates existing articles in place rather than duplicating them.
Notion connects over OAuth and arrives with its hierarchy intact, resyncable as your docs evolve. A live documentation site can be crawled into an editable tree, Google Drive attaches as a source, and plain files upload directly.
Pick a default locale and add others from a set of 50+ languages. AI translation converts an article — or the whole site — in one click, and translations are grouped per page, so visitors switch languages on the same article instead of finding duplicates.
Today it lives at yourcompany.replypool.com — published and public the moment you hit the button, zero DNS work. Custom domains are on the roadmap; until then the branded subdomain covers the job.
Yes. One workspace hosts as many knowledge-base sites as you need, and every site carries a distinct name, slug, logo, language set, and front page. Growth allows up to 5 brands and Business up to 10; each site publishes independently.

Answer it once. Bank it forever.

Pull your articles in from Zendesk or Notion — or point the crawler at your site — and launch the help center and the agent as one.

Start 14-day trialBook a demo

Keep exploring

More of the ReplyPool platform

AI AgentCloses order, return, and delivery questions from your monthly pool — and hands your team the rest, context attached.Learn moreInboxWhere everything the AI didn't close lands — sorted, summarized, one queue for every channel.Learn more