One agent. One pool. Every shopper answered

It reads your shipping terms, returns policy, and catalog, then works the queue around the clock. Each reply comes out of a fixed monthly pool — 1,000 on the $99 plan — so a busy week never surprises your bill. Humans step in only where they're truly needed.

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What your pool covers

10+
channels drawing on one pool — storefront widget, WhatsApp, Instagram DMs, and more
7+
source types teach it — shipping pages, size charts, Notion, Drive, your old helpdesk
Any
language a shopper writes in gets answered in kind — no translator on staff
24/7
coverage — order questions get closed at 3 a.m. without a night shift

A guessed answer costs twice. This one checks the policy first

A wrong reply burns one answer from your pool and leaves the shopper angrier than before. This agent quotes your store's own pages — or stays quiet and calls a person.

  • Looks up your returns policy, shipping matrix, and product pages before typing a word.
  • Unsure? It routes the thread to the right team instead of spending pool replies on guesses.
  • Lifts hard facts — delivery windows, fees, size charts — from your site and refuses to stray from them.
  • Understands the screenshots shoppers send: order confirmations, checkout errors, photos of a damaged parcel.
Point it at your own store first — watch how it answers before a single customer does.

Your policies already exist — put them to work

Shipping terms, return rules, size guides, FAQ pages: connect them once and every pooled reply is built on them. Nothing gets retyped by hand.

Website crawler

Files

Drop in the PDFs and spreadsheets you already keep — price lists, size charts, supplier terms.

Notion

Your internal wiki feeds answers without ever going public.

Google Drive

Working docs and sheets stay the living source, not a stale copy.

Your existing helpdesk

Bring the help center you already built in Zendesk, Intercom, or Freshdesk.

Product facts, found for you

Delivery times, fees, and store policies lifted off your own pages into every reply.

Knowledge base articles

Publish an article here and it starts answering from the pool the same minute.

Explore Knowledge Base

Make every pooled reply count

The agent never edits itself. You pin answers, set the rules, and test changes in private — so the pool is only spent on answers you'd sign.

Gaps become pinned answers

Every question it couldn't close is logged. Answer it once — the next shopper gets it instantly, and no pool goes to repeat confusion.

Guidance rules

House rules for tone, clarifying questions, and when to call a human — always-on or keyword-triggered, per channel.

Custom answers

For questions with one right answer — "do you ship to Canada?" — pin your wording and it always wins.

Personality

Warm, brief, playful, formal — dial in the voice without writing a single prompt.

Flows

Step-by-step scripts that collect the order number and photos before a human ever opens the thread.

Shoppers ask everywhere. The pool pays once

One quota covers the storefront widget, WhatsApp, Telegram, Instagram, Messenger, Slack, Discord, and your own mobile app — plus helpdesks like Zendesk, Intercom, and Freshdesk. Same brain and tone everywhere, with per-channel manners.

Web widgetAnswers before they even scroll
ReplyPool Support
Typically replies in a few minutes
Do you offer refunds?
Yes — full refunds within 30 days, no questions asked.
Great, I bought it 12 days ago
You're within the window — refund started, money back in 3–5 business days.
Type your message…
WhatsAppReplies as fast as the customer types
ReplyPool Supportonline
Can I switch my plan to yearly?14:07
Done — you're on annual now. That saves you 17%, next invoice Aug 12.14:07
Will I get an invoice for accounting?14:08
Yes — sent to your billing email just now.14:08
Type a message
TelegramMini App or bot, same agent
ReplyPool Supportbot
Where's my order #4821?09:41
It shipped yesterday — DHL tracking 992-4417. Arriving Thursday.09:41
Can I change the delivery address?09:42
Sure — reply with the new address and I'll update it with DHL.09:42
Message

A script can't answer "where's my order?"

One knows your shipping matrix. The other knows the five buttons you gave it.

ReplyPool AI agentClassic chatbot
Learning your storeReads your policies, catalog, and help pagesEvery answer typed in by hand
At the edge of its knowledgeHands the thread to a human, context attachedLoops on "please contact support"
A shopper writes in ItalianDetects it and answers in ItalianOnly the languages you scripted
A month inSharper — gaps answered, best replies pinnedExactly as clueless as day one
Where it worksWidget, WhatsApp, Telegram, and 10+ channels on one poolThe widget, and only the widget

Store owners ask, we answer straight

How pools are spent, what happens at the ceiling, and how the agent learns your catalog.

Connect the sources you already have: your storefront (crawled on a schedule), uploaded files, Notion, Google Drive, the help center from your current helpdesk (Zendesk, Intercom, Freshdesk), or articles written in ReplyPool's own knowledge base. Key product facts — delivery windows, fees, policies — are also extracted from your site automatically and used in every reply. Each agent draws only on the sources you link to it.
Every reply carries a confidence score, and below the threshold the agent refuses to guess: it can offer alternatives, hand the thread to your team, or both — your choice. You can also trigger automatic handoff after several low-confidence answers in a row. And because the pool is a hard ceiling, exhausting it never creates a surprise bill: the agent steps back, conversations land with your team like any other handoff, and you decide whether to add 1,000 replies for $49 or wait for the monthly reset.
A fabricated answer would waste a pooled reply and a customer's trust, so the agent is built not to guess: replies are grounded in content retrieved from your knowledge sources, behind anti-hallucination instructions and confidence gates. For questions with one right answer you can pin your exact wording, which always beats a generated reply, and guidance rules mark topics it must avoid or escalate.
The storefront widget, WhatsApp, Instagram, Facebook Messenger and Page comments, Telegram (groups and Mini Apps included), Slack, Discord, Zendesk (both tickets and Messaging), Intercom, Freshdesk, and email. It's one agent across all of them — same knowledge, same personality, with behavior tuned per channel — and they all draw on the same monthly pool.
No — a reply is a reply, whatever the language. The agent detects what each shopper writes in and answers in kind, searching your knowledge across languages, so an English returns policy resolves a question asked in French. System messages such as handoff notices are localized too, and you can lock it to a single language if you prefer.
Yes. Chat with your agent yourself before a channel goes live, and inspect the confidence score and the sources behind every answer. Changes to personality, knowledge, and rules can all be tested the same way — so pooled replies are only ever spent on answers you've already seen it give.
No. Your knowledge sources and conversations serve your own shoppers and nobody else — they're never shared across accounts or used to train models for anyone. Answers come from best-in-class language models used for inference only, and each agent sees just the sources you've linked to it.

Cap the bill. Clear the queue.

Live in an afternoon. 14 days free, no credit card.

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Keep exploring

More of the ReplyPool platform

InboxWhere everything the AI didn't close lands — sorted, summarized, one queue for every channel.Learn moreKnowledge BaseA help center shoppers search for free — and the source your agent answers from.Learn more