The article that pays rent

A good article works two shifts. Shoppers find it themselves — costing you nothing — and the agent quotes it to close questions with a single pooled reply. One edit updates both.

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Publish
Published
Edit

Reset your password

Forgot your password, or just want to rotate it? You can reset it yourself in under a minute — no need to contact support.

Steps

  1. 1. Open Settings → Security from the account menu.
  2. 2. Click Reset password.
  3. 3. Check your email for the secure reset link (it expires in 30 minutes).
  4. 4. Choose a new password and Save.

Tip: Use a password manager to generate a strong, unique password you don’t reuse anywhere else.

Publish once. Save twice a day.

The mechanics, not the marketing.

100%
of your articles can feed the agent — public help pages and private runbooks alike
50+
languages from one click of AI translation
1 click
moves Zendesk, Intercom, Freshdesk, or Notion content over
Unlimited
nesting for categories — drag anything anywhere

Every answer you ever wrote, working again

Crawl the storefront, upload the PDFs, sync Notion and Drive, import the old help center. It all lands in one base the agent draws on — kept fresh without copy-paste.

Website crawler

Files

Size charts and care guides in PDF, DOCX, or XLSX go straight in.

Notion

The team wiki syncs, and keeps syncing.

Google Drive

Sheets and docs stay live sources, not stale copies.

Your existing helpdesk

Zendesk, Intercom, or Freshdesk help centers come over in one pass.

Product facts, found for you

Shipping windows, fees, and policies lifted off your pages into answers.

Answers for your agent

Everything here doubles as fuel for pooled replies.

See it answer

Writers write. The tool keeps up

Slash commands, tables, code blocks, embeds — plus comments, live presence, version history, and an autosave every 3 seconds. Nobody loses a paragraph.

Familiar editing

Tables, task lists, embeds, code blocks — the shortcuts your team already uses.

Drag to arrange

Nest categories as deep as the catalog needs; drag to reorder.

Version history

Every change is a snapshot — roll any article back in a click.

Comments in place

Pin feedback to the exact sentence and resolve it right there.

Live presence

See who's inside the article — nobody overwrites anybody.

Autosave

Every 3 seconds, silently. Close the laptop mid-sentence.

An article nobody reads is an unspent asset

Connected articles answer shoppers through the agent, source cited. Private runbooks teach it without ever being published.

  • Link a base and every article in it becomes an answer the agent can give.
  • Internal docs — carrier quirks, refund thresholds — inform replies without going public.
  • Each AI reply names the exact article it leaned on.
  • Thumbs-downs and shaky answers surface as gaps on your dashboard.
  • A gap becomes a drafted article in one click.
The questions the agent misses today are next month's best articles — and next month's saved replies.
Support agentAnswers from your connected knowledge

Knowledge connected to this agent

Help Center48 articlesPublished
Internal runbooks12 articlesPrivate

Both train the agent — publishing only controls what customers can read.

A customer asks

How do I update my billing card?
Open Settings → Billing, choose Update payment method, and enter your new card. It applies from your next invoice. From: Update payment method

Self-service that costs the pool nothing

Every shopper who finds the answer in your help center is a conversation that never starts. Publish on your own domain or a free yourcompany.replypool.com subdomain, with search and navigation built in.

  • Your own domain, or a ready subdomain at yourcompany.replypool.com — zero DNS.
  • Your logo, your favicon — and any article as the front page.
  • Shoppers get search, breadcrumbs, a table of contents, and prev/next.
  • Separate help centers per store, brand, or audience.
ReplyPool
EN

Getting started

Set up your account and send your first message in minutes.

4 pages

Account & billing

Plans, payments, and everything about managing your workspace.

6 pages

Integrations

Connect the tools your team already works in every day.

5 pages

Notifications

Control exactly what your team gets pinged about, and when.

3 pages

API & webhooks

Build on the platform and automate your own workflows.

4 pages

Troubleshooting

Fix the most common issues without waiting on support.

3 pages

Reset your password
Invite your team
Connect your inbox
Powered by ReplyPool

Sell in 50+ languages. Write in one

One click translates an article — or the whole site. Readers switch language on the same page, so there's never a stray duplicate drifting out of date.

  • Pick a default, then add any of 50+ languages.
  • Translate one article or the entire site in a single pass.
  • The switcher swaps the same page — nothing ever forks.
  • Search and navigation follow each reader's language.
Account & billingReset your password
English

Reset your password

Forgot your password, or just want to rotate it? You can reset it yourself in under a minute — no need to contact support.

  1. Open Settings → Security from the account menu.
  2. Click Reset password.
  3. Check your email for the secure reset link (it expires in 30 minutes).
  4. Choose a new password and Save.

Tip: Use a password manager to generate a strong, unique password.

Available in 7 languages
EnglishEN
DeutschDE
EspañolES
FrançaisFR
ItalianoIT
NederlandsNL
Bahasa IndonesiaID
Switching language keeps readers on the same page — the switcher swaps this article, never a duplicate.

Bring the old help center whole

Zendesk, Intercom, Freshdesk, any hosted docs site, Notion, Drive, a site crawl, or plain files. Re-import whenever you like — updates land in place, nothing duplicates.

Help desks

Your hosted help center arrives as an editable tree you can resync anytime.

Notion

OAuth in, mirror the page tree, resync on demand.

Google Drive

Documents become editable pages, hierarchy intact.

Website and files

Crawl the docs site you have today, or upload files as pages.

Why keep docs that can't answer back?

Any docs tool hosts articles. The difference is what happens after publish: here, the article starts closing conversations on its own.

ReplyPool Knowledge BaseStandalone docs tool
Hosted help center in many languages
AI translation in one click
Articles answer shoppers through an AI agent
Gaps mined from real conversations
Zendesk, Notion, or site-crawl importCopy-paste, page by page
Comments, presence, and version historyUsually a paid tier

Blunt questions, blunt answers

How articles reach the agent, what survives a Zendesk import, how languages behave, and what's coming.

Publishing is the whole pipeline: the article registers itself as a knowledge source, links to every agent in your workspace, and gets indexed for retrieval — from that minute it can close shopper questions with pooled replies. Unpublish and it's gone just as fast, so the agent never answers from a stale page. There's no separate sync or training step.
Yes. Point the migration wizard at your Help Center and it lists every article in every locale — bring all of it or just a slice. Articles land as a fully editable knowledge base site, each language attached to its page as a real translation, and the agent starts learning from them right away. Run the import again later and existing articles update in place; nothing doubles up.
Connect Notion over OAuth and the whole workspace arrives as a knowledge base site with its page hierarchy intact; resync whenever the source docs move on. The crawler likewise turns a live docs website into an editable tree, and plain files upload directly.
Each site has a default locale plus any number of others, chosen from 50+ languages. AI translation handles one article or the entire site in a single click. Translations group per page, so the public language switcher swaps the same article rather than surfacing duplicates.
Out of the box it's hosted at yourcompany.replypool.com — live the moment you publish, no DNS to configure. Custom domains are on our roadmap; until they land, the branded subdomain does the job.
Yes. One workspace can run any number of knowledge base sites — separate name, URL slug, logo, favicon, languages, and front page for each brand or product line. Sites publish and unpublish independently, bulk publish included.

Answer it once. Bank it forever.

Import from Zendesk, Notion, or a site crawl — your help center and your agent go live together.

Start 14-day trialBook a demo

Keep exploring

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